Ground rent is a charge payable to the freeholder. This charge, together with the frequency of payment will be set out in your lease, the contract the parties have signed.
You would need to make an appointment with the property manager to come to our offices during normal office hours and facilities will be made available to you to inspect the invoices and take copies. We reserve the right to charge for the photocopying.
We have a robust system in place to recover arrears direct from the leaseholder in breach in accordance with the terms of the lease.
This will depend on the terms of your lease, but will cover the running costs of the building. This may include on-site staff, communal plant, collection of service charges and preparation of budgets and year-end accounts. It may also include a contribution towards a reserve/sinking fund and our management fee.
Yes you may pay by credit card, debit card, direct debit or standing order with the link we send to you. We do not accept cash under any circumstances.
No, the buildings insurance policy covers the structure of the building and the landlord’s fixtures and fittings mainly within the common parts but these may include the kitchen cupboards and bathroom fixtures within each flat. You should check with your property manager what the policy covers. These may include wooden floor finishes if these are not original to the block. We would always encourage leaseholders to regularly maintain things such as shower seals, hoses on washing machines, etc to prevent claims and disruption to your neighbours.
All of the buildings we manage are inspected periodically by an external consultant who completes health and safety and fire risk assessments, as required by law.
The frequency will depend on our management contract but usually we aim to visit at least every six weeks and more often when required with snap site visits. The manager will complete the site inspection using our dedicated block management software which records and reports any issues which are then dealt with when the property manager returns to the office. If there is any serious issue found, this is then then this is dealt with by phone immediately. Any concerns will be recorded and residents can view this on the notice board.
Preferred contractors are used for all works, i.e. gardening, window cleaning, electrical, etc. They have been selected for quality workmanship, speed of response and of course value for money services. We regularly tender service contractors. The combination of our knowledge and the contractors’ experience ensures a reliable, prompt and cost effective service.
Our out of hours service provides direct contact with the property manager who can assist directly with any emergencies, this ensures that the matters to hand a dealt with sufficiently and promptly.